Service Desk Job Descriptions

The IT Service Desk Analyst is answerable for introducing, designing, investigating, and keeping up
the Microsoft Windows work area and journal PCs, terminals, Smartphones, printers and related peripherals, and tackling client innovation issues at Level 1 and 2.

The IT Service Desk Analyst will answer to the Service Delivery Manager and will work intimately with different individuals from the innovation office to help all end clients (Staff, branches, and establishments).

Service Desk Job Descriptions

• React timeously to demands for specialized help with individual, by means of telephone, or electronically. 
•  Diagnose and resolve specialized equipment and programming issues appointed to them. 
• Research arrangements utilizing accessible data assets. 
• Advise client on proper activity, here and there training of client is required. 
• Follow standard assistance work area systems. 
• Log all assistance work area cooperations and archive issue goals utilizing the ITSM framework. 
• Maintain precise stock of all equipment and programming assets and parts. 
• Administer ITSM programming. 
• Identify and adequately organize circumstances requiring critical consideration. 
• Track and course issues and demands and report goals. 
• Stay current with framework data, changes and updates. 
• Maintain amazing correspondence with all end clients and different individuals from the innovation office.
• Work with outside sellers varying. 
• Install and bolster client applications, for example, Mail and web doors, client applications 
• Onguard, Cognos Tm1, Citrix work area applications, corporate applications, Wizard and so forth. 
• Project work.